resumé

Creative, high-achieving product management / technology / product design professional with exceptional record of vision and leadership

 

Highly attuned to customer needs to provide creative and effective solutions, with a meticulous eye for detail

 

Driven by a desire to understand and empathize with the customer so as to ensure the greatest possible affinity for and emotional response to a product

 

BOSE PROFESSIONAL, Framingham, MA (remote, Salt Lake City, UT)    

 

Senior Product Manager, Platform, Systems and Software

 

June 2018 – present

Responsible for technology platform and configuration software definition and strategy, bridging product management, engineering and test teams

  • Drives intentionally innovative, user workflow-centric UX design and thought leadership

  • Directs and works with external UI design and software development team, developing wireframes and prototypes

  • Manages usability test team

  • Developed comprehensive, detailed product / platform architecture and solution to meet corporate market strategy

  • Developed a broad UI / UX strategy, including cloud-based solutions

  • Developed a unique networked device processing architecture and resulting UX

  • Product Manager for the technology platform, managing product, market, and engineering teams responsible for implementation

 

HARMAN INTERNATIONAL, a Samsung Company, Salt Lake City, Utah   


Director, Solutions Architecture

May 2017 – December 2017

Responsible for bridging customer solutions requirements with key futuretechnologies and the Harman and wider engineering teams

  • Drove vision and strategy for Enterprise solutions, incorporating technologies internal to Harman Professional, and seeking / developing partnerships with complementary external solutions

  • Identified trends in applications of technology; worked with customers and marketrepresentation to evaluate appropriate solutions

  • Owned solutions architecture of, and led Harman Professional’s relationships with third-party technology partners (IBM Watson, Microsoft Cognitive Services) for integration intothe Harman hotel guestroom voice control solution program

  • Represented customer-focused teams to engineering, software / product development and projectmanagement teams on internal large-scale or platform-based projects

  • Served as representative of Harman Professional Enterprise business to AV industry alliances

 

Director, Solutions & Marketing – Hospitality

October 2015 – April 2017

Responsible for product / solutions development, marketing strategy and communications for Harman Professional's Hospitality markets

  • Led a global team of and Product Managers, Solutions Managers, UX Design, Marketing Strategy Manager for houses of worship, nightlife, hotels, casinos, resorts, theatre, retail stores and malls, restaurants, and cruise ship markets.

  • Oversaw product lifecycle management and roadmap development for Harman audio, video, lighting, control and software products

  • Managed remotely located global product and solutions development team of product managers, UX designers and marketing managers, located in sixUS locations and the UK

  • Responsible for developing and ensuring execution of global product development / roadmapping, and marketing strategies

  • Responsible for global product branding / messaging and related PR

  • Managed budget for business segment / product portfolio in excess of $200M annual revenue

 

Senior Manager, Systems Design - Harman Professional

October 2004 – September 2015

Responsible for UX definition of B2B and B2C integrated system solutions, system configuration software, and networked audio and interconnectivity within installed sound, live sound and portable PA markets

  • Conceived and designed award-winning software applications for configuration and control of installed sound systems, live sound systems, andportable PA / musician for desktop and mobile

  • Studied and observed customer workflows and specifically integrated directly into software workflows

  • Engineering liaison for internal product management customers

  • Set UI / UX direction for product inclusion within overall application frameworks, including wireless microphone systems, control and video platforms, DSP processors, amplifiers, loudspeakers, mixing consoles, and mobile (iOS /Android) and PC-based control interfaces

  • Worked closely with internal and external UX design teams to provide consistent and world-class user experience within Enterprise software applications

  • Managed software product management and marketing team

 

BSS AUDIO, HARMAN, Potters Bar, UK        


Product Manager

September 2002 – October 2004

Reporting to Vice President, Marketing

 

SOUNDCRAFT, HARMAN, Potters Bar, UK    


Digital Product Specialist

September 1998 – October August 2002

Reporting to Product Development Director

 

 

EDUCATION

University of Durham, UK

1994-1998

MA                           Electro-acoustic music

BA (Hons)            Music – 2:I

 

 

OTHER

  • Holds eight US patents, two pending
    • 8,938,675 – System for automated generation of audio / video control interfaces
    • 9,191,721 – Networked audio / video system
    • 9,661,428 – System for configuration and management of live sound system
    • 9,826,325 – System for networked routing of audio in a live sound system
    • 9,832,568 – Apparatus for labeling inputs of an audio mixing console system
    • 9,838,146 – Apparatus for labeling inputs of an audio mixing console system
    • D853,433 – Display screen or portion thereof with graphical user interface
    • 10,778,509 – Automated system setup
  • Excellent understanding of competitive hardware and software landscape in installed AV, live sound and portable PA markets
  • Excellent presentation skills, both as a public speaker and creation of supporting presentation materials
  • Graphic design
  • Video and audio production, including multiple virtual choirs and virtual bands
  • Web development
  • Choral composer and arranger

Copyright @2017